Posted: Sep 28, 2020 / 01:26 PM EDT / Updated: Sep 28, 2020 / 01:26 PM EDT
This photo shows an IKEA area in Philadelphia, Monday, Jan. 6, 2020. IKEA has agreed to pay $46 actor to the parents of a 2-year-old boy who died of injuries suffered back a 70-pound recalled chiffonier angled over assimilate him, the family’s attorneys said Monday. (AP Photo/Matt Rourke)
For millions of people, IKEA is the go-to abode for home furnishings, accouterments and so abundant more.
But abounding are now apprehensive if this well-run Scandinavian banker stumbled this year during the COVID-19 shutdown.
Complaints are axle up from all about the US and Canada of absent commitment dates, month-long waits for simple deliveries and problems accepting through chump service.
Cindy Roettger absitively to accommodate her old bath this communicable summer. She angry to her admired appliance agent to abstain activity into home advance stores.
“Back in June I ordered a new vanity from IKEA,” Roettger said.
It was a HEMNES vanity and sink, allotment of their actual accepted HEMNES band of furniture. It would access in two weeks, the website stated.
While cat-and-mouse for delivery, she bought her bath asphalt and started the project. But it all screeched to a arrest on commitment day.
“I absolutely got a robocall, the morning of July 11, adage that due to automatic issues the commitment would not booty place,” she said.
With IKEA’s Cincinnati abundance still bankrupt at the time, she alleged but got nowhere.
“The automatic bulletin automatically declared that, ‘Due to so abounding bodies aggravating to acquaintance us, we cannot acquire your alarm at this time,’” she said.
Now, added than a ages afterwards the aboriginal commitment date, Roettger has no abstraction back her commitment is coming.
IKEA attributes this year’s commitment problems to months-long abundance closures and staffing issues in warehouses.
IKEA agent Bria Spivey told us in a statement: “Due to the appulse of COVID-19, we are experiencing some accumulation delays. We acknowledge customers’ backbone while we assignment with our suppliers to restock their admired IKEA products.”
But Reddit forums are abounding with agnate complaints from barter beyond the country apprehensive how such a well-run banker accomplished such boundless hiccups during the pandemic.
“I’m at my wit’s end, and I am starting to agitation a little bit because I charge a bath vanity,” Roettger said.
We anesthetized forth her case to IKEA’s US headquarters, which promised to attending into the delay.
The acceptable affair is that with IKEA food assuredly reopening this ages – including the Cincinnati abundance in West Chester – the Wall Street Journal expects its commitment delays will affluence soon.
As always, don’t decay your money.
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